I needed to get in touch to make changes to my policy (add business use). The telephone number can only be used for making claims and so you have to use the on-line portal. I tried to make the changes through the portal but it wouldn't accept the information so had to go through the Live Chat which carried an extra charge of about £25. The first time I tried to logon I was number 27 in the queue, I sat waiting patiently for half an hour and as soon as I was connected I was cut-off. I tried to reconnect but again was number 30. I didn't wait as I expected I wouldn't reach the front of the queue before the lines closed at 8pm. The next day I was number 27 in the queue again. If operator MC1 was a real person, and not a Computer-Bot, they were helpful when I was finally connected, but it has taken me nearly 2 hours in total to make a simple change to my policy.