This would be a one star review if it was not for the fact that I spoke with KN1 over chat to resolve the fact that my policy had not been activated despite money being taken from my account. The level of frustration in trying to make contact with One Call was unbelievable. It took me 3 days and waiting for 30 mins in a queue of 65 to get to a virtual representative. Thankfully Kaylee (KN1) saved the day, I just wish this had been the experience from the start.
1 year ago
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