Cancelling my car insurance renewal was hard work. Tried initiating a LiveChat twice on my mobile phone. The first time, I was 1st in queue and then it disconnected. The 2nd time, it seemed to time out when I'd been waiting for quite some time. Eventually I tried on my desktop computer. I spoke to RW2 who was very helpful, but it seems impossible to simply cancel insurance renewal without having to get another quote. It took 20 minutes in total from me being connected to the advisor to finally being able to cancel the insurance (the quote they came back with was exactly the same price as the renewal). RW2 was very polite but it felt like I was wasting their time, as all I wanted to do was cancel. It's very difficult to navigate the website. It's a shame, as I've had various different insurance policies with OneCall in the past, but I found it tiring this time.