Although it took 45 mins to finally get through to live chat being 42nd in the queue. Once i did get through I was speaking with a lovely customer service representative who’s name was Devon. A lovely lovely, polite, professional. Who dealt with my query as fast as he could, although I’m sure he was juggling at least 5 customers at a time judging by the time delay to answering each of my reply’s to his questions. I think there would be more customer satisfaction if your operators dealt with one person at a time. Instead of them having to spread themselves about. But I’m sure that’s Company Policy….right…I also feel that no refund for the 5 months insurance I had left on my policy after cancelling was harsh! I honestly thought I’d get SOME money back.