Had to wait in an initial queue to speak to someone for 45 mins. Then when eventually the chat started it was like extracting teeth. All because they needed a validation check which if it had been sent in a email could have taken 5 minutes. Was in chat mode for nearly a hour and oh my days , it was painful. Bad English ,grammar and spelling mistakes I can take but the pauses and lack of communication would test the most patient I'm sure. Would find it hard to recommend this firm and I'm very nervous if anything happens in the course of my cover. Crossed fingers nothing does