My live chat person (CL6) was fantastic; I gave 2 stars overall to Onecall because: 1) I spent an hour on a live chat this morning and then it crashed so I had to queue for another live chat (with CL6) to finish off the business; and 2) because Onecall seem to find an excuse to extra fees for almost anything (e.g. my car insurance renewal quote last week was £449; this went up to £574 (inc of broker fee etc) today when I provided updated info - I accepted this increased premium; but then when they asked for the payment difference they said it was £166 to pay - so a total of £615, not £574 - at no time was I told what the £41 difference was for. With well over an hour of live chat and nearly 2 hours spent this morning in total (inc the queing) I had almost lost the will to live to I just paid it.