HA1 was very good. This is not a failure for her. She dealt with my query very well. However, your general customer service is dreadful. You repeatedly sent me requests to upload my proof of ncb. Which I did at least 4 times! You would not accept it but didn't say why. I couldn't find a customer service number anywhere. I used your chat service and spoke to Hermione HA1. She explained that the registration was different on my ncb proof compared to my current vehicle so that's why you wouldn't accept it. This is totally ludicrous. It's normal practice to accept proof of ncb from a previous vehicle within 2 years. I sold my previous vehicle 13 months ago. I eventually sorted this with HA1. Due was very helpful. Your company should never had refused my ncb proof and should have sent me a letter explaining the problem, not a useless generic one.