Mixed experience, chat operator LR1 was very helpful but unfortunately the system the company uses when taking customers from Compare the market is very poor, incorrectly uploading a load or my details and auto filling questions I was never asked. This would have been fine but their system specifically prevented me from double checking my details before purchasing. I then struggled to get changes made and the operator I spoke to yesterday updated my details with new wrong information (I have the screenshot to show I gave her the right details). This led me to have to message again today to update, which was not ideal. I only give 2 stars because the person I spoke to today was genuinely helpful.