This is an online insurance company, so don’t expect to speak to a human, although there is a live chat facility. I had given them details of my previous insurer to confirm my NCB but received a cancellation warning email asking me to provide proof from my renewal pack. I uploaded the only document that stated the No claims entitlement but received a second email stating my insurance would be cancelled. I uploaded the doc again then received a letter so I used live chat and was told I needed a letter from my previous company. I uploaded this in minutes after a one minute call to LV. Then today I had a further email telling me my insurance was cancelled. Live chat again… the email was generated after my NCB letter was uploaded. Very poor admin as they tell you what they want but didn’t specify why what I gave them was insufficient. However, those on live chat were very helpful.