Insurance was fine (it is what it is) but as soon as I tried to cancel my auto-renewal 17 days before the renewal date I got into problems. There was no option to stop my auto-renewal online in the last 30 days of the policy online (I assume because this is time when you are most likely to renew your policy). When I tried live chat in the evening (after putting kids to bed) it was not available. So the only option was to call/live chat during the day. I was on hold for 25 mins before it was answered (and was still at position 20 in the live chat queue after 30 minutes). The irony is that I might have stayed as a customer if the price was competitive. Instead the price was inflated (even though they have access to the same data as price comparison websites) and I don't want to go through the rigmarole of phoning up with the same details as last year just to be given a reduced price that they could have applied automatically.