i can only change my policy (like not renew as the quote isn't competative) via LiveChat and every time I open it, there are well over 100 people waiting. I leave the screen open and carry on working (like most of us have to), and it times out after a while and I have to start again (laptop does not lock - in fact I've just moved to this tab and it's timed out immediately and I've started again in the queue).
Frustrating beyond belief as it's been about 4.5 hours now.
1 year ago
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