Changed my car and removed a driver so had to use the on line chat as you can’t make multiple adjustments on line in one go. I was charged £40 for the privilege. What a joke! Took well over an hour queuing to make the adjustment. Was told my new certificate would be available immediately. It wasn’t! Went onto on line chat the day I changed vehicle and was told it would be available from the time of the change, it wasn’t! I’m now 2 weeks on from the date I changed my car and the certificate is still not available to print. It’s still showing my old car but the car details on the summary are correct. I can’t waste yet another hour on the on line chat and you can’t speak to a human, so I give up and hope I don’t have to produce my documents at any stage! I’ll be changing to a company I can actually speak to come renewal…. They make things so complicated.