Your customer service agent on live chat 30/11/23 was so unhelpfull that even with my advice kept stating that nothing could be done for 72hours i explained to the agent that i had been a Customer Service Manager for 25 years.for high profile accounts such as Diageo . The agent continued with this attitude and i asked to speak to Team Leader as somethiing could be done to resolve the problem If the agent had of been a member of my team i would have had the agent reprimanted for a closed door meeting 1st thing Monday morning. Again your agent on coming back and stated 72 hours O.K. Appreciate that you were entitled to be off at the weekend but the agents attitude did not change and kept saying 73 hours before i can contact your Sales Team who only would be able to help. I told the agent that you were in danger of losing two policies to a competitor and would be held accountable for losing them- Car Insurance Buiding House and contents. I asked the agent to have Team Leader or Sales phone me 1st thing Monday morning The agent eventually came back stating that a specific time could not happen If the agent worked for my Team i would have had him have a meeting with myself and the agent would have received a first warning that agent was not up to standard required in making the customer feel important rather than agitate myself with the agents un -helpfull ness As it transpired the Admiral and Direct Line provided quates wih in 15 minutes but they were not competive enough to go with them but from the agents attitude at your end i was sorely tempted to move my account to one of them in view of One Calls agents attitude, You are expected to go that extra mile for new or existing clients and that i would only award the agent with a one out of ten for customer service and would not recomend any of my friends or family to use ONE CALL