Went online to try and change vehicle only to be told I could only do this using the webchat. The webchat kept disconnecting and it took a total of 4 hours to finally get through. the first question I asked was is this the only way that I can change my vehicle, I was told it was. Then later in the chat because I was struggling with dyslexia that there is a customer service number I could call 01302554265 I could of called. either way the point of the online service is that I can managed my policy without these charges, another £69 later. Been with onecall for 3 years and each year its getting harder and harder to actually speak to anyone.