I was sent a renewal quote at over 90% my current quote. I would expect 30%, even 40% increase given rising costs - but 90%! No changes except it was one year on. I did the online chat and got it reduced by lowering vehicle value and mileage, but it's still 60% more than current. Worse, my portal did not - as far as I could tell trawling through it - show my current premium, so I had to check my bank statement to find out what my premium is and to work out how much it had increased. Together, these are appalling practices which assume customers will just let the auto renew tick over at an inflated price, and impacts people who do not have the knowledge, confidence or ability to challenge it. I fedback this directly to the chat assistant and the stock answer was to write a review. So here it is. Beware the auto renewal and always ask for a better price.