We took insurance out on the morning of the 15th January we needed cover that day as we had bought a van and traveled to collect it. The process of trying to access my portal acount was difficult and still is, it doesn’t recognise my details passwords etc. Have to access through guest link. Waited 25 mins to talk through live chat as the company is online only. Was told some one would email to insure us immediately no email came or any contact and rather than be stranded in Glossop we had to take out additional 1 day insurance with another company costing us £30 to get us back home to whitchutch. Not a happy customer. Also the system still won’t accept my details and password to sign in. Quit infuriating am thinking of canceling. I have contacted company today to change some details such as correct name extra.