SP6 Great adviser who was able to tell me the problem on my account. Couldn’t fault them. Was unaware of what I was supposed to upload as evidence as was not sent a letter or email explaining. Only texts and emails to say I needed to upload a document. Turned out I had made a small claim (£499) 4 1/2 years ago for accidental damage and I had forgotten to add it to my policy. This only came up after I had renewed for my second year with One Call so was a bit baffled and after realising I had forgotten the claim as I have just left a DV marriage. Hoping all I sorted now and hope the error on my behalf doesn’t affect my policy too much. Genuine mistake but wonder why it took so long to find? As if I had been questioned a year ago when I first took out the policy (as was cheaper then my renewal from previous company) it would have jogged my memory. Either way my fault and happy to pay the shortfall if necessary to keep me insured. Frustrating you cannot call to speak to an adviser though that’s my only negative.