I already have 2 policies with One Call, was extremely happy and have recommended them in the past... but I have never needed to use Customer Services. The process was a little clunky and ironically for a company with 'call' in the name of the business, I could only 'type' not talk. I have bought a new vehicle but my old one has not yet sold, it's very common and many insurers offer a simple temporary solution. The operator sent me a link to get a fresh quote from a temporary insurer but when I pointed out that they didnt cover motorcycles, she replied that she was sure they would and if not, I'd have to search online. She was wrong, they didn't cover bikes and not only is It poor that the company doesnt provide for this common crossover, it's worse that the operator had no clue. I have changed one policy to the new vehicle because I need to use it, but my old vehicle (still worth £10k) is currently sitting uninsured.