I have to say that I would prefer to be able to speak to an adviser in person than use the portal or "live chat". When my renewal documents came they contained a phone I could use if I wanted to speak to someone about my policy- I was about to buy a new car and wanted some help/advice on how to change my policy but found that each time I tried the number ( 01302564527) a recorded message said the line was closed; No times of availability were given so I assume the line is no longer available. The only other numbers I could find were for claims or breakdown. I appreciate that the use of the website or portal keep your costs down (and, therefore, ours) but people over a certain age do not find them easy to use. When I phoned inJune to renew my policy the adviser was extremely helpful but my experience on Wednesday was not as satisfactory. Finally, I asked if could be sent a paper copy of my new policy and was told It would be sent to the portal- I'm of an age where I prefer A paper copy. Was I speaking to a bot? I apologise if that was not the case but the nature of the responses gave me that impression. Thank you.