I was served by WP1 via an online botchat window (if that is the correct phrase). I was trying to change the vehicle in an existing policy, following my previous car being written off after a no-fault accident. Once I got going in the chat window it did work out OK. But the main problem I encountered was that, as an existing customer, the website allows me to login to my account, but then the chat window comes up and prevents full access to the webpages behind. So it is not clear what to do. I tried to get back into the "portal" (the webpages showing my account) many times, mostly because the chat box told me that it was cheaper to process my policy change if I used the portal, rather than via a live chat. But it simply didn't work. I have added images showing that 01 I am told to use the portal rather than the live chat; 02 I select portal and can then see some of my account details and optipons, so I select 'change policy'; 03 but then some new information is shown, but behind the botchat box, so I couldn't read it, and the webpages are blurred out and the livechat box just continues, with no option for closing it down. So I just continued with the livechat box entering dialogue as requested. Once that got going it did change the policy and worked pretty well. The admin it charged me was £24, rather than the threatened £39.