After buying a new vehicle I changed the registration on the portal two days previous to collection. On the day that I had requested the insurance to start, which was also the day of collection I was disappointed to discover that no changes had been made to my policy I.e new details I had entered. I was unable to speak to anyone on the telephone to resolve the problem only a chat line which was not available until after 09:00. Using these chat lines are far from satisfactory although after spending around 50 minutes and a lot of stress on myself we finally managed to resolve the situation. If using this method of communication is the only way your company allows when my insurance is due for renewal I will be taking my business elsewhere. Regards Ken