Even though I got a price I was OK with in the end for my car insurance, it's such a painful process. The renewal notice is ridiculously high; then it's ridiculously difficult to get through by phone. The live chat is so painfully slow - what could have been a ten minute conversation takes 50 minutes. Maybe it's like this everywhere now, but I'd just be full of praise for a company that makes it easy for customers.
9 months ago
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