UPDATE Following on from my poor experience of using the portal. The Customer Service Team rang (Jay3) and apologised for my bad experience. Jay was very helpful and understanding and gave me a number to ring in future straight through to Customer Services. He then offered to waive their admin charge as a gesture of goodwill. This goes to show again how important it is to speak to real people who can understand the fine nuances of a conversation compared to a machine. This has made think differently of One Call Insurance and will definitely use them again in future if the price is right. Original Review. The portal is very difficult to use if you want to check information you have inputted. It is not user friendly. I had to get the quote before I could check details added for an additional driver and couldn't get back to check details. I had to input the same details again.This happened twice! Every time within minutes the price went up from £228 to over £300 just to add an additional driver with the same details until the end of policy in 6 months time. Very, very frustrating! I spoke to the Live Chat and spoke to Tara - who was so helpful and reinputted the details. She got the price down to the original quoted that I had inputted earlier. It was such a difference actually communicating with a real person, (albeit via Live Chat but would prefer phone,) compared to the portal which just kept increasing the price with same info. I was going to change my insurer at renewal - but as Tara was so helpful and I was able to explain everything, I will now stay with One Call if the price is right. However, the insurance is still expensive to add my daughter for occasional use, when she stays with us - as the car is quite old and although in very good condition not worth that much to buy. Please, please let customers speak to real people - the portal is not fit for use in my opinion.