Staff helpfulness is off the scale brilliant but I do believe that as a company you should try and make it easier for your customers to upload their documents! I have now spoken with my previous insurer to try and obtain the email of no claims proof in a different format and they have confirmed that in their experience 99.9% of insurance companies would except an email as proof Saga will kindly send me a letter which I will photograph and send to you but it really doesn't bode well for when I come to the end of my year with you. Will you provide the same service if I choose to insure with a different provider?