I made 3 attempts to "talk" to One Call today. The first two attempts were closed by One Call before I even got to "speak" to someone, on both occasions I had started in the queue at about position 23/24 & the chat was closed when I got to position 3!
On my third attempt I did manage to "speak" to someone. One word answers were provided by her.
Why on earth do you insist on only this method of "communication" for existing policy holders?
3 months ago
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