Received letter asking for a number of details to be provided such as driving licence number Nat Ins number As the policy will end in 14 days ! This info was provided on my application and as I have received the policy Why provide it twice with the threat of having no insurance in 14 days !( what if I had been on holiday ?) I went online only to get no answer from the online service and be 17th in the Queue on the phone. Eventually got to speak to a person who was helpful and confirmed they had received the online info (computer still shows waiting for confirmation from one call.) One call will not get the renewal next year.