I've just been through an almost unbelievable mares nest to get a windscreen repair/replacement for one which got serious stone damage today. Longish wait for One-Call, though not too bad, then they couldn't deal with it and gave me a number for Nationwide, who apparently deal with windscreen services. Another wait, and then they wanted ALL my details, and refused to give me the name of an approved agent, and insisted on me waiting for a call from the windscreen company, which was supposed to come through tomorrow morning. In fact the company called me within minutes, but cheerfully told me they couldn't do it until Monday. Now that's a 4 day wait to get a windscreen replaced in very wintery conditions: I suppose I'll have to wait, and not use the car because it's probably not legal currently, but that's an almost unbelievably bad service.