**KT7** Katie was very professional. Although you almost lost a sale due to the long waiting times via your online chat system. This was not katies fault but a management choice on how their business needs are met. Katie was great. What is frustrating is that my initial renewal quote was far more expensive than expected and they were just trying it on. Once I made the effort to wait in line Katies miraculously halved the cost. Well done Katie, poor show One Call.
1 month ago
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