The name of the brilliant agent I spoke with is called Natasha and has the U/N NK3. Adding our daughter to my vehicle insurance policy could not have been made without Natasha's calm, collected and knowledgeable assistance. What could have and would have been a stressful episode (the upcoming renewal meant that certain options needed, weren't showing) trying to navigate the request was quite the opposite, thanks to her. It was her suggestion that we keep the chat open at the outset that was key to everything going smoothly. Had that not been the case it would not have been possible for me to make necessary changes and I would have been left feeling super-frustrated. So, Natasha, THANKS.