I initially insured with One Call as they were the cheapest. When I purchased a new car and wanted to transfer the insurance, the cost was very high. I called back later and spoke to someone new and enquired about cancelling the policy and taking out a new one. The customer service representative had an attitude problem, she inflated the price of insuring by approx 70%, then lied about the cancellation refund and went above the terms and conditions telling me I would be entitled to nothing back. Giving One Call a final opportunity to keep my business I asked what were the benefits of staying with them, to which she replied "you wont have the hassle of sending off more documents and updating card details". I thought if that was the kind of service I could get when trying to buy something from them, I couldn't imagine the pain it would take if the worse ever happened and I needed to claim, so I purchased insurance with someone else and cancelled my insurance two days later with One Call. This sales representative gave me a refund as entitled without even challenging it. I have NO CONFIDENCE in ONE CALL INSURANCE.