Apart from the long wait, service was very good from Sarah M. Your software was not as easy to get around as I only wanted to change my address. I had to change it on the Chat box and it instructed me that changes could only be made once I had talked to an Agent. Defeats the object of doing it online, Having worked with software most of my working time, I would suggest that when a policy is brought up that changes should be made at that window (with an Edit window).
4 weeks ago
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