I made an amendment to my policy through the portal, as directed, at the end of which I was advised that I had to use 'live chat ' to complete. I was 18th in the queue but waited until I reached 1st in the queue, a very long wait. Then a message said chat had ended and did I want a transcript........ Eventually, over an hour since I started, I spoke to Jack, a human, who was very helpful and sorted my issue.
4 weeks ago
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