JU7 Hi, I have contacted your call centre today at 10:03 and spoke to a lovely gentleman, Jacob. He was very professional & helpful, a credit to your company. He was able to sort out my query for me and gave me some helpful advice for contacting your company in the future. He is a great asset to your company and if you do an employee award scheme I would like to nominate Jacob Cubbin for his patience with me in explaining my policy and helping me understand why I was contacted by One Call to ring you back due to an issue on my Policy. Great Customer Service from Jacob. 🥳 Kind Regards, Mrs D Morris