I had a query with my new One Call policy and had it resolved extremely quickly using their Live Chat function. Adam (AT7) was the agent who dealt with my query and, despite my first couple of messages being unintelligible as my dog hit the keyboard, he waited patiently for me to send a sensible message explaining the issue. Once I had set out my query, Adam (AT7) provided me with a swift resolution. Importantly, he reassured me regarding my cover and explained that I could receive a copy of our chat via email. My previous experience with web-based customer service chats has been mixed, so I am very happy that my first experience using One Call's live chat was fast, straightforward and had a positive outcome. Many thanks Adam (AT7)