10th in the queue, when I got through I was told that my address change 4 months previously hadn't been updated (even tho I received a email to confirm I had), I was through to the wrong dept and I Had to call back again to get the correct dept. When I eventually got through to the correct dept I was told I didn't have legal services cover (even tho this comes as standard with home insurance policies), not accepting this I requested to speak to another agent who was lovely and agreed I did have the cover ( the reason I have rated the device poor and not very poor).