Called today (1302 ONE CALL number) to ask if there was an excess in getting a chip in my screen plugged. The person on the phone after going through security was very professional and polite however her knowledge of my cover was poor even after asking the same question 3 times " i have a chip in my windscreen is there an excess and what would my excess be to get it fixed." i did not get an answer. I then went on and called the number given for glass (0203 SECOND CALL ) and that was even less helpful, i had to book a call out to my house to find out a cost and then when the local branch National Glass called back i eventually got a price for a windscreen chip...... WOW one call insurance