Dear One Call. I have been with you for many years and valued your efficient and professional service, but this time round it was the opposite. It is something I don't wish to repeat and hope from my response your service will improve. I rang to renew my insurance by a specific date and by this date would be at a new address. One small enquiry ended up me being passed around, waiting huge amounts of time on the phone and taking three consecutive days to resolve. I had to take time off work to correspond with you. During these few days I researched Confused .com for insurance quotes and your quote compared to my search was significantly higher (£240/£470) and I felt that I had done the work for you. All in all poor service, very stressful (at one point I was told 'not' a registered customer) and all due to forthcoming change of address. On top of this I was asked to pay more insurance until the due date even though my circumstances were not going to change until then and this added to the time it took for me to pay for insurance. This experience has cost me a lot of time, loss of pay taking time off work and a 50% increase in my insurance based on a car of very little value and gaining much more secure surroundings. When it comes to insuring again I will really question my loyalty to you, but thank you for insuring for another year. With regards from Catherine