When I first contacted you on the evening of 17th August your agent Logan said that the system was down and that he would call back around 1000am the following day which he duly did. I confirmed the price with him of £318.00 as we were paying by direct debit and said that my wife would contact him the next day to make the payment arrangements. When I found out from wife that the cost of the insurance had gone up to £331 to say I was angry was an understatement. At no time did Logan tell me this because if he had I would have checked out some other insurance companies. Apparently, my wife tells me, it was because we were renewing the day before expiry, again Logan did not mention this and I have never come across this before as I often leave my renewal until the day before. I feel that this is blatant miss-selling by this agent and is actually dishonest practise. I did try and speak to one of your supervisors (Dan, in new business) and whilst a message was left I have still not heard from him. So overall not a good start and I feel extremely aggrieved by the service we have received thus far and would very much like to hear how this issue is going to be addressed. Regards, David Bond