So far I have had to prove that I have not had a claim with my previous insurer which was very drawn out: I had to try and work out what the issue could have been and then provide evidence of a non- claim. One Call didn't say in the first instance what form this had to be in so the first email from Admiral was inadequate and I had to get a letter on headed paper. I complied with all of the timescales stated and One Call still charged me £39.00 which I believe has been credited but feels very wrong. They couldn't even state in the 'misrepresented claims history' letter what vehicle the alleged claim was for. I'm having problems viewing my insurance documents (Adobe issues) but both times I had contact with a handler, they tried to 'upgrade' my policy (or sell me something).