I received a letter stating that you would not be able to insure me with my original insurer due to an undisclosed claim. I had clearly stated on the gocompare website that I had been involved in an non fault incident and that I had notified the insurer of this. It was then implied by yourselves that I had been involved in an accident which had failed to be mentioned. I was passed onto a different insurer for a higher premium than I originally was quoted through no fault of my own. After numerous phone calls trying to call your office, often been kept on hold for well over 15 minutes at a time, I was told that I needed to provide evidence of the aforementioned incident. I had to involve other family members as I was a named driver on the vehicle in which the incident happened. Thankfully the other insurer were happy to provide a letter to say that they had received a notification rather than a claim. The call center staff were all very polite and helpful however this caused me a great deal of stress and I still feel disappointed at the way I was made to feel like I had lied on my original application for insurance.