Before today my review would have been 5 stars based on the amazing live chat service and great priced learners insurance. Being a young driver I’m vulnerable in regards to insurance so my dad helped me with this - he kindly paid my first insurance for me and one call store the payment card on their system. I called today to cancel my policy due to finding a quote £500 cheaper for the same cover for my full license and I was told that even though my policy is due renewal on 29th of this month they take the payment automatically 5 days before. This is not at all clear on the renewal invitation or on any paperwork - obviously to take advantage of vulnerable people like myself. So my dad was charged £1400 and he won’t be refunded for 7-10 days. Thanks to Carly on the call centre renewal department for being sarcastic and making me feel small. Would have happily recommended to anyone 3 hours ago. Thank you to Charlotte D who solved my query efficiently and answered my frantic questions due to panicking !