I changed address and felt the charges excessive. I questioned this with operator (NT3) and said for a few seconds on a computer to change my details it was not right to charge this amount to loyal customers who stay with you year after year. Only to be given a lecture by NT3 that it paid for his wages etc. I than said i could get a cheaper elsewhere, to his reply was that there would be another excessive charge of £50+ cancellation charge. I felt his rather abrupt and rude attitude towards me, a long loyal customer of one call needed a lot to desire. His wages and all of his colleagues are paid for in mine and thousands of other loyal customers premiums each year. He should bear that in mind when policies are due for renewal that there are other insurance companies about offering better deals with more pleasant attitudes.N