They were the cheapest, but no prizes for guessing why. It took forever to get some simple car insurance arranged. I uploaded the documents they asked for but heard nothing back. Finally I contacted them, and they said I needed to upload different ones (but no one had called to tell me this). I spoke to someone via live web chat, who said they couldn't help and I needed to phone. This meant the next day as everyone had already left for the evening. I called in the morning, and they said the other of my documents was no good either, so I had to upload an alternative and call them yet again. They finally said they had the right documents and would email me my insurance certificate, which needless to say they haven't. In the meantime, my old insurance expired several days ago.