Your website application process is flawed. I have just been charged a £ 39 (reduced to £ 20 after I complained) Admin Fee for changing NCB years on a policy.
Your on-line question should ask "Are you claiming NCB? This can ONLY be claimed on a single vehicle!!" It actually asks how many tyears NCB you have and as I am a cardful driver this is currently 9 years on a Protected Basis. A tiny "i" button is not good enough and I
feel that you are ripping people off with this charge.
7 years ago
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