I was on the call for 30 minutes. My partner was refused insurance, then it was a "computer error". I was entitled to a refund of £34 but what a surprise, the cost to add my partner was £39 so I had to pay £5. I then wanted 7 day EU cover @£30. This was organised but the documents promised weren't sent, only the EU cover, which is useless without the basic documents. Do I really want another 40 minutes out of my life on the phone to One Call? Oh and what about my admin charge?
7 years ago
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