It took approximately four hours of swearing and two polite phone calls to your kind and re-assuring staff to achieve the basic essentials ( I hope ) of simply insuring a car. Example: To get INTO this section on feedback, I had to click a box marked LEAVE. That about sums up the whole of my experience with your website - what apparently makes sense to you is complete nonsense to me. Hopefully I only deal with you when setting up the insurance, but that means I have to re-set my brain once a year to try and understand your labyrinthine process, caveats and warnings which make trying to be honest and answer correctly a complex and difficult process. Do you ever actually sit silently beside an average person like myself and see how difficult for the once-a-year-user your systems are to navigate ? I could go on, but you get the flavour of my frustration, I'm sure . . . Neil.