I have recently purchased incurance for my car with you. 1st quote was good. I was asked to send proof of no claims which I did with a photo of my last renewal quote from Swinton. In the mean time I tragically lost my mother due to a cardiac arest on Friday 8th of December 2017 I get to open my mail on Monday 18th of December and my quote has changed and you have withdrawn £96.46. From my account. Your quote is now more than I was quoted from Swinton. Your member of staff was cold and direct had no emperthy told me that I would have to prove that I a letter dated this year with 5 years no claims. As you can understand I am not in a place financially as I have a funeral to take care of. my car insurance is to high for a car that is only worth £85. I am now going to spend my Christmas looking for affordable car insurance.