I was recommended to use an online price comparison site. I obtained a best quote from One Call but needed to get some more info before committing which I put in my online feedback at the time. Next day 2 phone messages asking me to call One Call to receive a further £10 discount. Did this and told the person who had called me had just returned from his break and would call me back in 5 minutes. Half an hour later still no call. Rang again and told he had finished for the day! The person I spoke to said he could help but wasn't authorised to give the further discount. The price was still the best so I went ahead with it and also provided him with my driving licence details and national insurance details. Over a week later I received a letter saying my insurance would be cancelled if I didn't provide my driving licence details and national insurance details. I went to the website as instructed and provided the details. I asked on the online chat to confirm that they had received them. Yes they had but then asked for proof of my no claims discount. I had not been asked for this at any point in my phone conversation when I bought the policy or in the subsequent letter. I didn't even know where I would get it from. Been buying car insurance for at least 40 years and never been asked to provide this. I can understand why you need it but surely you check that. Eventually tomd1 did check with my previous insurer once I provided him with the details he asked for so saving me further hassle of having to do that. Satisfied with the service td1 provided (thank you td1)and the price but dissatisfied with the initial dealings. Online was supposed to save me time and hassle I was told. It actually cost me a lot more of my time and more stress than phoning around for best prices.