It wasn't that bad an experience, after trying on four seperate occasions to give you the details needed to stop you cancelling my NEW policy you then sent me another letter asking for the same info i submitted previously. I decided to ring up and was asked if I wanted extra cover - excess reduction? and public liability after saying that as it's just after christmass then I'm a bit skint this fell on deaf ears, It's a shame that one call and every other insurance company is only interested in extracting as much money as possible from people which is why the reputation of insurance companys is as it is and people dodge getting insurance increasingly.