SO1 was very thorough, but I still have a dispute with my no claim bonus and have received another email today stating that my no claim has been refused even though I have supplied evidence 4 time of my no claim bonus. I think this would be easier to sort out if I could speak to someone. (It does seem a bit strange that you are called One Call but do not provide a phone number). I am working 12 hour days at the moment so is impossible to call during the day. It appears that I am insured with the same company that I was previously insured with via The Post Office so do not see why this cannot be checked with my previous insurance policy. Post Office policy 123288524 28/12/16 - 27/12/2017.